Terms & Conditions

Please read this carefully.

By using or submitting an order on this web site you are agreeing to the terms that appear below.
Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to the service. By ordering with WWW.RANIS.COM.GR you accept that your email address may be used to supply you with such information.

Purchase

This web site is operated by «RANIS EVOO-ANAGNOSTOPOULOS N. SPIRIDON» VAT NUMBER 072194208 By using the WWW.RANIS.COM.GR website you are bound by these terms and conditions. All use and purchases made on this web site are governed by these Terms and Conditions at any time although the Terms and Conditions governing any given use or purchase will be those in effect at the date of your order or specific use. If you use or order goods after we have published any changes you will be bound by those changes. Accordingly, you should check prior to each use or order to ensure that you understand the precise terms and conditions applicable to your site visit or purchase. To assist you in determining whether the Terms and Conditions have changed since your most recent order we will display the date and time when these Terms and Conditions were most recently updated.
We will confirm acceptance of your order, by sending an e-mail to the e-mail address you have provided to us. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
Price and delivery charges
The price of the goods will be as quoted on the web site at the time you confirm your order.. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Each order will include a charge for delivery. Your delivery charge will be shown to you as a separate charge on the checkout page before you confirm your order.
Taxes, Financial Charges Not Included. All fees charged are exclusive of any taxes, duties or other governmental levies or any financial charges. You agree to pay and be responsible for any such taxes, duties, levies or charges for the use of the Transaction Services in addition to our service fees.

Methods of payment

Payment may be made by debit or credit card. You cannot pay for your order by cash or cheque.
Authority for payment will be requested from your card issuer at the time of your order. We ‘debit’ your card with the full price of your order. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

Delivery

Delivery will be made to the address specified by you during the order process on the website. You have the ability to change this address with each order through the website, and you must do so that we can deliver to the correct address.
We reserve the right to restrict deliveries in certain areas or regions.
All of our deliveries require a signature on receipt. If no one is at the address when the delivery is attempted a notification will be left with information about your goods and where to collect it.
Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date.
In the event that you instruct us to leave a delivery unattended at your address we expressly disclaim all liability which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.

Returns and Refunds

We guarantee the quality of our goods. You must inspect the goods and notify us promptly in writing by email to [email protected] of any dissatisfaction with your order.
Once the order has been shipped it cannot be cancelled or modified.
We provide full refund only when the request has been received before the order is dispatched. In that case we refund the purchase price along with the shipping fees. We reserve the right to not provide refund for the payment processing fees.
If the product has been damaged during transit, please provide a photo and description of the damage, and email us.. Even though we’re not responsible for the product once it’s been received by the courier, we will promptly and fully refund the price of any goods or arrange for the delivery of replacement goods, provided that you notify us within 14 days of delivery of the goods. We will arrange with you for the goods to be returned to us.

Warranty and Liability

Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence, breach of contract or breach of statutory duty, nor will any of these terms restrict any of your statutory rights.
we will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, breakdown of equipment, road traffic problems.
Our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods contained in that order.

Privacy

We respect your privacy. The personal information that you give us is held with care and security. We do not sell, rent or transfer this information to third parties for their marketing purposes unless you agree otherwise.

Customer Complaints

Any Customer complaints should be addressed to [email protected]